1. Introduction
Qualy & Co. B.V. ("Qualy", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity Information
- First name and last name
- Gender
- Date of birth
- Profile photo (if provided)
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
- Social media account information (if you choose to contact us through social media)
Financial Information
- Payment information
- Bank account details (when applicable)
- Tax invoice information
Technical Information
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and similar technologies
3. How We Collect Personal Data
We may collect personal data directly from you when:
- You create an account on our website
- You place an order
- You submit a contact form
- You subscribe to newsletters or marketing communications
- You communicate with us via email, phone, social media, or other channels
- You participate in surveys, promotions, or events
We may also collect certain information automatically through cookies and similar technologies when you use our website.
4. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
Contract Performance
To process orders, payments, deliveries, returns, and customer service requests.
Legal Obligations
To comply with applicable laws, regulations, tax requirements, and legal requests.
Legitimate Interests
To improve our products, services, website functionality, and customer experience.
Consent
Where required by law, such as for marketing communications or certain cookies. You may withdraw your consent at any time.
5. Purposes of Processing Personal Data
We may use your personal data for the following purposes:
Order Processing and Customer Service
- Processing and fulfilling orders
- Arranging shipment and delivery
- Handling returns and exchanges
- Providing customer support
Communication
- Responding to inquiries and requests
- Providing order updates and service notifications
Marketing
- Sending promotional materials, newsletters, special offers, and product updates (where permitted by law or with your consent)
Website Improvement
- Analyzing website usage
- Improving website performance and user experience
- Developing new products and services
Legal and Security Purposes
- Detecting fraud or unauthorized activities
- Protecting the security of our website and systems
- Complying with legal obligations
6. Disclosure of Personal Data
We may share your personal data with:
Service Providers
Including:
- Shipping and logistics providers
- Payment service providers
- IT service providers
- Marketing and analytics providers
Government Authorities
Where required by applicable law, legal process, or governmental request.
Professional Advisors
Such as legal, accounting, or auditing advisors where necessary.
We do not sell your personal data to third parties.
7. International Data Transfers
As Qualy operates internationally, your personal data may be transferred to and processed in countries outside your country of residence.
When transferring personal data internationally, we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.
Examples include:
- Order and transaction records: as required by applicable tax, accounting, and legal obligations (typically up to 10 years)
- Customer service inquiries: up to 3 years
- Marketing subscriptions: until you unsubscribe
- Website analytics data: as permitted by applicable regulations
When personal data is no longer required, it will be securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.
These measures include:
- SSL encryption
- Secure servers
- Access controls
- Regular security monitoring
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on applicable laws, you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of personal data
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to data portability
- Right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the information below.
11. Cookies
Our website uses cookies and similar technologies to improve functionality, analyze website performance, and enhance your browsing experience.
You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.
Any updates will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Qualy & Co. B.V.
Address:
't Staal 5
5383 KH Vinkel
The Netherlands
Email: sales@qualyandco.com
Phone: +31 73 203 4017
Website: https://www.qualyandco.com
Contact Form: https://www.qualyandco.com/contactus
15. Account Deletion
If you would like to delete your account and associated personal data, please contact us at:
sales@qualyandco.com
We will process your request in accordance with applicable laws and notify you once the deletion has been completed. Certain information may be retained where required by law or for legitimate business purposes.